US Orders – As long as your product hasn’t been washed or worn, you can return or exchange it within 30 days. Given the current crisis, unfortunately we have suspended free return labels for the time being, however if you do make an exchange, we will ship your new item free of charge.
International Orders – You can return any product that hasn’t been washed or worn within 30 days.
Send an email to email@example.com within 30 days to let us know what you’d like to return or exchange. We’ll send you return instructions, and we will be on notice to look out for your package.
Returns – We’ll issue a refund to your credit card as soon as we receive the item(s).
Exchanges – Please tell us which item you’re going to send back, along with a link from our website showing the product you’d like in exchange. Please remember to include the size and color option (where available). We’ll ship off your new item as soon as we receive the one that didn’t work out. Any necessary credit card adjustments will be made at that time, too.
We scrutinize every facet of our business for environmental impact. If we can save one piece of paper, we will. We’ve got your order information stored digitally and you’ve got the electronic confirmation and receipt, so we don’t always print a hard copy.
If you need to make a return or exchange, please send back your item according to the instructions above and we’ll be able to identify that it’s yours by the return name and address on the shipping label.
Yes, we offer international shipping for a flat rate of $25! Orders $150+ ship free! (Flat rate and free shipping do not apply to wholesale orders).
Shipping time will depend on the destination, but usually arrives to the country within 6-10 business days, plus extra time for customs processing.
* Please be advised that all international shipments may be subject to import taxes, customs duties and other fees levied by the destination country. We really wish we could help, but there’s no way to control or estimate additional costs the recipient may be charged by their local customs agency.
Unfortunately we cannot redirect a package once it is out of our hands. You are free to re-order the original order, and we will refund the items minus additional shipping incurred on our end once we receive the package.
In same cases we do! Depending on the event/cause and time, we will work with you to create a custom design, however there are minimum purchase requirements. Regardless, it’s worth an email to have a chat about your needs! firstname.lastname@example.org.